Venue Manager
Rosso Coffee - Rosso Coffee Espresso Bar
Rosso Coffee is looking for a venue manager for an upcoming CBD location.
The key purpose of our venue manager:
Is to - oversee the day-to-day running of the venue, whilst supporting all those reporting into you.
So that - all team members and customers feel connected and supported through a shared, positive experience.
- Bring empathy, ambition, motivation and creativity to the role
- Strategic planning and execution in store
- Make the venue your own, and take pride in all aspects of Rosso's offerings
@rosso_coffee
Responsibilities and duties:
Systems & operations
- Documentation of SOPs (keeping them up-to-date)
- Management of all venue operational checklists
- Improvement of both customer and team work flows
- Quality control of food and coffee program
- Preventative conflict resolution
- maintaining POS systems and ensuring they function correctly
- Always look for ways to improve all facets of the business
- A full barista skill set
Customer Experience
- Ensure that the customer experience is consistently executed on, by acting as a role model and showcasing your professional skillset
- Carry yourself in an authentic, confident and engaging manner
- Gather feedback from customers and team on what is working and not working - and bring your problem solving skills to the task at hand
- Management of wait times
- Monthly offering/menu audit
- Liaise with relevant team/external stakeholders on marketing ideas
- Build a venue and team that makes customers want to return
Culture
- HR compliance
- Recruitment
- Onboarding
- Learning and development across the team
- Clear internal communication
- Team meetings
- 1-1 meetings/performance management of all team
- Employee engagement - fostering a supportive, motivated and fun environment
- Strong leadership and interpersonal skills - ability to motivate and lead their team to success
Administration
- Rostering (currently using Square)
- EOD Reporting
- Banking
- Stock Take
- Stock Ordering
- Inventory management
- Repairs and Maintenance Schedule of venue grounds, property, equipment, and facilities
- OH&S across entire venue
- Costings and tendering
- Weekly reporting to Group Operations Manager/Head Office
- Knowledge of various computer software programs (MS Office, Square, Opentable, Ordermentum, Restoke)
Benefits
- Supportive and collaborative management style
- Oppurtunities for growth
- In-house training
- Discounts across group venues
We're looking for candidates who want to contribute to growing and devleoping the Rosso brand, whilst simultaneously being supported in their personal growth.
Start date: 20th May 2024.
Please note that only successful candidates will be contacted.
Apply Now
